Terms and Conditions of Use

Last Updated: August 13, 2024

Welcome to www.sawab.app (the "Site"), an e-commerce platform operated by Sawab ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of the Site and the services available through it. Please read these Terms carefully before using the Site. By using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

1. Use of the Site

1.1 Eligibility: By using the Site, you confirm that you are at least 18 years old or have reached the legal age of majority in your country of residence if higher than 18 years. If you use the Site on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms.

1.2 Account: You may be required to create an account to access certain services or features on the Site. The information you provide when creating your account must be accurate and complete. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

1.3 Compliance with Laws: By using the Site, you agree to comply with all applicable laws and regulations of Saudi Arabia when using the Site or making any purchases.

2. Purchases and Payments

2.1 Prices: All prices displayed on the Site are in Saudi Riyals (SAR) and include Value Added Tax (VAT) where applicable. We reserve the right to change prices at any time without prior notice.

2.2 Payment Methods: We accept various payment methods as indicated on the Site. All payments must be complete and accurate. In case of any payment failure, we reserve the right to cancel the order.

2.3 Order Confirmation: Once you place an order through the Site, you will receive an email confirming the receipt of your order. This confirmation constitutes an initial acceptance of your order. We reserve the right to refuse or cancel any order if the product is unavailable or for any other reason.

3. Shipping and Delivery

3.1 Shipping: We ship products within Saudi Arabia, and international shipping services may be available depending on your location. Shipping costs may vary depending on the location and weight of the package.

3.2 Delivery: We will make every effort to deliver products on time, but we are not responsible for any delays beyond our control. You must provide a correct and complete delivery address. We are not responsible for the non-delivery of products if it is due to an incorrect address.

4. Returns and Refunds

4.1 Return Policy: We offer a 30-day return policy as detailed on our Return Policy page. Products to be returned must be in their original condition, unused, with all accessories and tags intact.

4.2 Refunds: Refunds will be processed once we receive and inspect the returned product. If the return is accepted, the refund will be made to the original payment method within 10 business days.

5. Intellectual Property Rights

5.1 Content: All texts, images, logos, trademarks, and other content available on the Site are the property of Sawab or its licensors and are protected by copyright and trademark laws in Saudi Arabia.

5.2 Prohibited Use: You are prohibited from using any content from the Site for commercial purposes or resale without obtaining prior written consent from us.

6. Liability

6.1 Limitation of Liability: To the fullest extent permitted by law, we will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of the Site or your purchase of products.

6.2 Indemnification: You agree to indemnify and hold harmless Sawab, its affiliates, officers, and employees from any claims, damages, or losses arising out of your breach of these Terms or your use of the Site.

7. Modifications to the Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on the Site with an updated "Last Updated" date. Your continued use of the Site after any modifications constitutes acceptance of the revised Terms.

8. Governing Law

These Terms and any disputes arising from or related to them or the use of the Site are governed by the laws of Saudi Arabia. The courts of Saudi Arabia shall have exclusive jurisdiction over any disputes relating to these Terms.

9. Contact Us

If you have any questions about these Terms or the Site, you can contact us via email at info@ejawda.com.